Return and Refund Policy

At NK Jewellery, we pour our passion into every piece we create because your satisfaction means everything to us. We understand that jewellery holds special meaning—it should make your heart skip a beat every time you wear it. If for any reason your purchase doesn’t spark that feeling of delight, we’re here to help. Our flexible return and refund policy is designed with your peace of mind in mind, making the process as seamless and stress-free as possible.

Refund and Returns Policy

Eligibility for the "Return and Refund" policy

Returns

  • You must initiate returns within 7 days of receiving your order.
  • Make sure the items are unused, unworn, and placed in their original packaging with all tags and certificates (if any) intact.

Non-Returnable Items

  • Personalized or custom-made jewellery unless it arrives damaged or defective.
  • Earrings due to hygiene reasons.
  • Items purchased during sales or promotional offers, unless they are damaged or incorrect. 

How to initiate a return and refund

Returns

  1. Contact us at nkjewellery25@gmail.com or via WhatsApp at 6303181767 with your order number and the reason for return.

  2. We will email you return instructions once we approve your request.

  3. Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 7–10 business days.

  • Shipping charges (if any) are non-refundable.

Damaged or Incorrect Items

If you receive a damaged product or the wrong item, contact us within 48 hours of delivery and with clear photos of the issue. We’ll arrange a replacement or issue a full refund at no extra cost to you.

Exchange Policy

We don’t offer direct exchanges at the moment. If you would like a different item, please return the original one for a refund and place a new order.

Contact Us

For any return and refund-related queries, please reach out to us at
📧 Email: nkjewellers25@gmail.com
📞 WhatsApp: +91-6303181767
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM IST

Tracking of Return and Refund

To track return, pickup, and refund process, please visit the courier’s official website – Delhivery Tracking